Communication skills are abilities you use when giving and receiving different kinds of information. While these skills may be a regular part of your day-to-day work life, communicating in a clear, effective and efficient way is an extremely special and useful skill. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. In contrast, poor communication skills lead to frequent misunderstanding and frustration.

Being able to negotiate well is important in a wide range of business situations, from agreeing delivery terms with a supplier to discussing working conditions with your boss. English for Negotiations course focuses on the skills and language students need to be able to negotiate confidently and effectively in both formal and informal business situations. The course covers: 1. Elements of negotiations 2. Stages of negotiations 3. Styles of negotiations 4. Strategies of negotiations 5. The use of BATNA in negotiations 6. Authentic case studies on negotiations

Whether you are holding a meeting or attending a meeting, it is important that you understand key English phrases and expressions related to meetings. A successful meeting has no surprises. With proper preparation and careful organization, a meeting can run smoothly. Learning English for meetings will allow you to get your point across and understand other people during a meeting being conducted in English. Course Outline: • Types of meetings • An invitation to a business meeting • A meeting agenda • Managing business meetings • Participating in business meetings • Writing minutes of business meetings

Being asked to give a presentation can often leave even the most experienced team member feeling uneasy. Our presentation skills course will help participants deliver clear and persuasive presentations confidently and effectively. Course Objectives Our training introduces participants to: • the fundamental strategies of delivering effective presentations. • the appropriate use of body language, proxemics, rhythm and intonation. • the proper methods of structuring and organizing presentations.

Master the key skills required to write effective business emails. How many business emails do you write in a day? A lot? If so, you’re not alone. Email is incredibly important in the business world. 92% of people in a 2013 study thought email was a valuable tool for working with others. But 64% of people also found that email can cause accidental confusion or anger in the workplace. Oh my! How can you make sure your own emails aren’t misunderstood? Maybe even more importantly, how can you make sure your emails get read? That’s right. I said, “Read.”

Reduce the time it takes to write reports that get results. It takes time and skills to communicate specialist information to others. This course will provide you with the necessary skills to reduce the time needed to write reports that get results. The general purpose of the course is to improve your report writing skills. What will the course cover? 1. Types of Business Reports 2. Audience 3. Purpose 4. Context 5. Elements of Business Reports 6. Content 7. Structure and Form