English for Efficient Customer Service

by Instructor (4.5)

Course Overview

Business English Basic Job Skills

Description

Develop the skills of using English effectively in the Customer Service Department.

English for Efficient Customer Service Course has been developed for people who need to communicate in English in the customer service department. You might be working in the sales or customer service department of a company, or you might have direct contact with customers in a hospital, bank, hotel or perhaps you speak to customers on the telephone from a help-desk or a call center. In all these situations, you need language skills and specific techniques in order to be able to communicate successfully. Not only does English for Customer Service course offer expressions and vocabulary, it also enhances the strategies of using English effectively in a business context.

EduTec offers hands-on courses that are ideal for professionals who need to communicate effectively with customers, whether in person, over the phone, or in writing.

Each part of English for Customer Service course addresses the different channels of customer contact, such as face to face meetings, telephone calls, and written communication. The final part presents the skills needed to solve problems and deal with customer complaints effectively.

The course is suitable for people who have direct contact with customers in a variety of contexts.

Aims of the Course

Course Objectives :
To help participants:

• explore the principles of effective customer service
• make a good first impression through the appropriate tone, eye-contact, and body language.
• Use business expressions and vocabulary to communicate in a clear, polite and diplomatic way.
• adapt to different situations: face to face, telephone calls, or written communication.
• Use successful strategies to deal with unexpected problems and cross-cultural issues with confidence.
• Develop useful skills to deal with complaints and inquiries promptly and professionally.

Course Outline:

1. Leading Professional Conversations.
2. Using Diplomatic and Professional Tone.
3. Using Polite Expressions.
4. Handling Complaints.
5. Dealing with Challenging Customer Service Situations.

Course Information

Course Type

Online

Price

Contact for Pricing

Duration

12 hours

Level

Pre-Intermediate

Contact

+974 33433354

Location

Qatar, Doha

Language

English

Provider

EduTec